Refund policy

We want you to love your purchase. If you change your mind, you may return most items within 30 days of delivery for a refund or exchange.

To be eligible, items must be:

•     Unworn and in their original, undamaged condition

•     Returned with all original packaging, boxes and documentation

•     Accompanied by your order number or proof of purchase

For reasons of hygiene, pierced earrings cannot be returned unless faulty. Personalised, engraved or specially ordered pieces are non-returnable unless faulty.

How to return: please contact us at hello@gwpackjewellers.co.uk or call 01884 252655 before sending anything back, and we’ll guide you through it. Return postage is the customer’s responsibility unless the item is faulty, and we strongly recommend a tracked, insured service, as we cannot accept responsibility for items lost in transit.

Refunds: once we receive and inspect your return, we’ll refund the original payment method within 14 days.

Faulty items: if an item arrives damaged or develops a fault, please contact us straight away. In line with the Consumer Rights Act 2015 we will repair, replace or refund as appropriate.

This policy does not affect your statutory rights.