Privacy & Cookie Policy

Last updated: 5 September 2025

At G W Pack Jewellers, we are committed to respecting your privacy and being transparent about how we collect and use your data. This policy explains what information we collect, how we use it, and your choices regarding cookies and personal information.

Personal Data We Collect

We may collect and process the following:

• Contact Information – name, email, address, phone
• Account Details – login info, order history
• Payment Information – securely processed via Shopify
• Device & Usage Data – IP address, browser type, page views
• Communications – emails, support queries, reviews

We collect data when you:

• Visit or browse our site
• Place an order
• Contact us
• Sign up to our newsletter or mailing list

How We Use Your Data

We use your data to:

• Process and fulfil orders
• Improve your experience on our site
• Respond to your messages
• Send updates and marketing (only if you have opted in)
• Prevent fraud and ensure security
• Comply with legal obligations

We do not sell your data.

Some data may be shared with trusted third-party providers (such as Shopify, payment processors, delivery companies) strictly to support the services we offer.

Cookies

Cookies are small files that store information on your device. We use cookies to:

• Remember your preferences and cart items
• Analyse website traffic (e.g. Google Analytics)
• Show you relevant ads (e.g. Facebook, Instagram)
• Improve site performance and security

You can manage or disable cookies anytime via your browser settings. Some cookies are essential for the site to function properly.

We use:

• Essential cookies (e.g. for checkout)
• Analytics cookies (e.g. page visits, traffic sources)
• Marketing cookies (e.g. social media ads)

Third parties such as Shopify, Meta, and Google may also place cookies on your device when you interact with embedded content or ads.

International Data Transfers

Your data may be processed or stored outside the UK or EU (e.g. by Shopify), but we ensure appropriate safeguards are in place.

Your Rights

Depending on where you live, you may have the right to:

• Access your data
• Correct or delete your data
• Withdraw consent
• Object to data processing
• Lodge a complaint with a data protection authority

To make a request, please email: g.w.pack@hotmail.co.uk

Security

We use industry-standard measures to protect your information, but no method is 100 percent secure. Please keep your login information safe and contact us if you suspect any issues.

Contact Us

G W Pack Jewellers
58 Fore Street, Tiverton, EX16 6LD
Email: g.w.pack@hotmail.co.uk
Phone: 01884 252655

Updates to This Policy

We may update this page from time to time to reflect changes in our practices or legal requirements. Check back periodically or contact us with any questions.

Manage Cookies

You can change your cookie settings by clicking the settings icon in the corner of the screen.